FAQ

  • Do you have a storefront? 
    We don't. We partner with local Chicago businesses to act as pickup locations for our orders. We also deliver around Chicago and the suburbs and ship nationwide!

  • Are you Kosher certified?
    We work out of a shared kitchen so unfortunately we can not be Kosher certified, but all the ingredients we use are.

  • Do you offer Gluten Free (GF) options? 
    For the moment we don't have any GF baked goods in our permanent menu. But we make a Flourless Cafe de Olla Cake in April for Passover that is GF!  
  • Do you offer Dairy Free (DF) or Vegan (V) options?
    The vegan babka and challah are both DF and vegan! Our regular challah is always dairy-free.
  • What about food allergies?
    Our products are made in a shared kitchen that handles dairy, eggs, soy, wheat and nuts.
    Although we offer vegan, nut free, GF and DF options, we can’t guarantee that our products are safe for people who suffer severe food allergies.

  • Do you ship outside of Chicago?
    We do! We are now shipping nationwide through UPS every Wednesday. You'll be able to choose how soon you want your order to arrive at checkout. 

    • Do you offer local deliveries?
      We do! Every Wednesday, Thursday and Friday from 1 to 6pm. We cannot guarantee a delivery time as the route changes depending on the orders, but you can always email to ask about your ETA the day-of. Tips are greatly appreciated!  Check out our delivery rates here. 
    • Can I cancel my order?
      Yes, you cancel your order at least 24 hours in advance. Otherwise we will not be able to refund you. 

    • Do you offer contactless pickup & deliveries? 
      Yes! All our pickup locations will be contactless. If you have a special request, please send us a message and we will be happy to accommodate your needs. For deliveries, our couriers are making sure to deliver without contact so they will not be accepting any tips in cash. 
    • I have leftovers, how do I store them to keep my bread fresh?
      You can store your bread in any airtight bag or container (preferably a reusable one) outside of the fridge for 2-3 days and in the fridge after that for another 3-4 days.
      You can also freeze the bread whole or sliced. You can thaw overnight and reheat at 350 for 5 minutes and it will be just as new! 
      *For any special requests or large orders please send us a message through our contact page or to our email info@hellomasamadre.com
      Let us know if we can answer any additional questions. 

      Love,
      Tamar & Elena